The practice provides a home visiting service for terminal care patients and the completely housebound.

Please request a home visit by phoning your usual surgery number. Please visit the Contact Us page for our details.

We ask that all requests are received by 10:30.

Home visits procedure

• Your details will be taken. You may be advised by our trained reception staff that your problem is best served by attending the local Accident and Emergency department at the James Paget Hospital or the Norfolk and Norwich University Hospital or in the case of life-threatening emergency, we will call an ambulance on your behalf.
• You will be called back by our on-the-day team to assess the need for a home visit.
• A home visit may be provided by a nurse practitioner, emergency care practitioner or doctor.

Please remember that other patients are usually able to attend surgery for the full range of facilities.

Children can be safely brought to the surgery. It is not dangerous for a child with a fever to be brought into cooler air for transport to the surgery; in fact, this can help them feel better.

Most patients will benefit from examination in the full surgery facilities, where there is easy access to extra investigations such as heart traces (ECG), blood and urine testing.

It is not harmful for patients with fever, or who have pain, to take pain relief medication before seeing the doctor. This won’t mask or hide anything important, and being comfortable and cool can help the clinician make the best assessment of a patient.

Remember that each of our surgeries has disabled parking, and in each case, patients can be dropped off within a few feet of the door. A wheelchair is normally available on each site for assistance.

We offer some evening appointments which can be used where transport is a problem, or our staff can assist in booking a convenient time when a relative may be brought to surgery, e.g. the first appointment of the day.